Terms of Service
At TaylorMade Printing Services, we’re dedicated to meeting your printing needs with precision and excellence, whether it’s for personal or business purposes. Our purpose is to provide top-notch products, uniquely customizable services, and exceptional customer support every step of the way.
Our Terms of Service detail the guidelines for using our website and services. By accessing our website or placing an order, whether in person or online, you agree to adhere to these terms. Take a moment to review them carefully to ensure a seamless experience with TaylorMade Printing Services. We aim to provide clarity and transparency, ensuring that your interaction with us is straightforward and enjoyable.
If you have any questions or concerns about our Terms of Service or any aspect of our services, our dedicated customer service team is here to assist you as soon as you email or call us. We’re committed to ensuring that your experience with TaylorMade Printing Services is nothing short of exceptional.
Thank you for choosing TaylorMade Printing Services for your printing needs. We’re thrilled to have the opportunity to serve you and deliver outstanding printing solutions tailored to your specifications and business or individual goals.
Order Completion Times:
Based upon the size and complexity of your order, we will contact you with an estimated completion time. Please ask us about this right before or soon after placing your order to get the most accurate estimate. Shorter guaranteed deadlines will require a higher price of service that we will discuss based on your needs. If we cannot fulfill your order within the agreed upon time, we will provide you with a percentage discount off the total for each day beyond the deadline that we agree upon. The percentage discount for late completion applies only if the delay is due to factors within our control, such as production delays, and not for circumstances beyond control, like shipping delays or acts of nature.
Payment Terms:
Payment for printed work is due in full upon receipt of invoice, unless otherwise agreed upon in writing. A 15% late fee will be charged for payments not received within 30 days of the invoice date.
Custom Design Services:
In addition to our printing services, we offer custom design services to create logos, images, or other printed and digital media. We can create personalized designs tailored to your specifications. The pricing for these services will be agreed upon based on the complexity and scope of your project. Contact us to discuss your design needs and receive a quote.
Proofs and Approval Methods:
For custom print jobs over 10 units and large/expensive singular item print jobs over $100, customers are required to approve a proof before production begins. Once the proof is approved, the sale becomes final, and no refunds will be issued. Quality standards are assessed by the proof agreed upon before printing the entire project. Additional charges may apply for excessive proof revisions beyond the standard included in the initial quote. These additional charges for excessive proof revisions will be communicated to the customer before implementation. This does not include the design services which will be charged based on complexity and time required to create the designs you are satisfied with. Proofs can be verified through the methods below to accommodate customer preferences:
- In-Person Verification: Approve proofs in person at our facility.
- Mailed Proofs: Proofs can be mailed for verification.
- Virtual Proofing: Alternatively, we can print a singular unit and capture a high-quality photo of the finished work, which will be emailed for approval.
Waiving the Proof:
If you do not require a proof and are not interested in the extra processing time, you have the option to either request a virtual proof or waive your proof entirely. By waiving the proof, you acknowledge and accept full responsibility for the quality of the outcome based on the images, dimensions, and file format you provide us and the sale becomes final. The quality is left up to our professional judgment. If the print is not expected to meet our quality standards based on the materials you provide, we will make an effort to contact you with recommendations and/or corrections before proceeding with printing your order but please understand that this could slow down processing time of your order.
Small Custom Orders:
For small custom orders under 10 units of printed materials (excluding large/expensive singular item print jobs over $100), customers must agree to accept the final outcome of the order. Correct formatting of images is essential to ensure a quality print. Contact us before placing your order if you have any questions about proper formatting for accurate print-ready files.
Refunds and Reprints:
At Taylor Made Printing Services, your satisfaction is our top priority. If you’re not completely happy with the quality of our printed work and it doesn’t match what we agreed upon in the proof, please don’t hesitate to get in touch within 3 days of receiving your order. We’re here to make things right for you, whether that means arranging for a reprint or issuing a refund. Our goal is to ensure that every piece we print meets your expectations. Just reach out to us within 3 days of receiving your order, and we’ll take care of the rest.
Cancellation Policy:
Orders may be canceled within 24 hours of placement at no charge, provided that production has not yet begun. Cancellations made during this timeframe when production has started may be subject to a fixed cancellation fee of 10% of the total order value. A fixed cancellation fee of 20% of order total will be charged after 24 hours and before 48 hours from when the order was placed. After 48 hours orders may not be canceled and must be paid in full by the customer that placed the order due to the nature of printed material. Customers are responsible for paying the cancellation fee if they cancel within the specified time frames either by TaylorMade subtracting it from the refund we send you if you paid upfront or the customer paying it outright if we agreed on a later payment date for your order. Cancellations are not possible and no refund will be issued for rush orders or orders with guaranteed deadlines.
Shipping:
Shipping costs are calculated based on the weight and dimensions of the order, as well as the destination. Customers are responsible for all shipping costs unless otherwise specified.
Intellectual Property:
By submitting an order to Taylor Made Printing Services, customers affirm that they have the legal right to reproduce any copyrighted materials included in their order. Taylor Made Printing Services assumes no liability for copyright infringement. Customers indemnify Copies Inc. DBA TaylorMade Printing Services against any claims of copyright infringement resulting from materials they provide.
Limitation of Liability:
In no event shall Taylor Made Printing Services be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to the use of our products or services.
Governing Law:
These Terms of Service shall be governed by and construed in accordance with the laws of the state of West Virginia, without regard to its conflict of law principles.
Acceptance of Terms:
By accessing or using our website or services, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. These terms apply to all visitors, users, and others who access or use the service.
Changes to Terms:
Taylor Made Printing Services reserves the right, at our sole discretion, to modify or replace these Terms of Service at any time. If a revision is material, we will try to provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
By continuing to access or use our website or services after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the website and services.
Please review our full Terms of Service before placing an order. If you have any questions or concerns, feel free to contact us within 3 days after receiving your order at customerservice@tmprinting.com or by phone at (304) 232-1166 Monday through Friday at 8AM-4:30PM.